How it works

We build dedicated teams to provide customer support for our worldwide
clients. Each team is fully dedicated to a one single customer only. In total, we
cover 16 world languages with native or fluent speakers and support all major
channels such as: Live Chat, Phone, Email, WhatsApp or Social Media.

How

Getting started is easy

Getting to know your
business

We always like to get to know you better, so we can truly understand what your needs and challenges are. You know your business inside-out and we’d like to learn as much as possible about it too. Your basic “core values” are also very important to us. Getting to know you and your business is the base for everything else.

Design 100% custom-made
experience

Let’s explore the possibilities and opportunities together — What needs to be done to make your customer service better? — Which channels are we going to use? — How can we build an exceptional experience around it? — What can we do together to make your customers blown away? Strategic planning is everything in our business, so we take this workshop very seriously.

Build a dedicated team

We always build our teams around our customers. This means that 1 team serves only 1 customer. We cherry pick the specialists working in these teams, so that they have a strong affinity towards your brand and industry. For example, if you’re a travel company, we’ll select passionate globetrotters and travel enthusiasts. That’s our ‘little secret’ to make your customers happy when talking to our specialists :)

Detailed training

Like in everything else in life, a good-tough-detailed training is something you don’t mess around with. That’s why we ask for your trainers to spend 1 or 2 weeks at our HQ in Zagreb to transfers all your tips and tricks to our team in details. Besides supporting the knowledge, it’s always important to hand over your philosophy, culture and core values! That’s why we insist that at least 2/3 of our customer-support specialists hold University degree, so we know that our team will learn fast and will be able to soak up all the blows and whistles of your trade.

Live pilot

When we see that our team is fully integrated into yours and that we have “one voice” in the eyes of the customer, we’ll set the first go-live as a pilot project. It’s a test for a predefined time only, in order to make sure sure everything works perfect for both partners. By that time our tech experts will already be taking care of the technology and the communication processes will be top-notch.

Six weeks later, we
have a GO!

Only six weeks after the initial workshop, we can have our team up and running on full speed. Daily communication between the two partners — you and our team — ensures that your customers receive a truly exceptional customer experience. We can work on phone, email, live chat, social media or any other communication channel. The working hours can be business hours or 24/7, everything as we together see fit best.

  • College degree graduates and established professionals
  • Expertise in customer service and sales
  • Trained specially for your business only
  • Fluent speaking in major European languages
  • Taking care of the entire customer support
  • 12 years of experience in customer service and sales
  • Focus on bringing additional value to your business
  • Direct supervision by a dedicated manager
  • We take care of everything
  • Setting up and maintaining software platforms
  • Integrating with your existing systems
  • Producing regular customer feedback report

Sounds interesting?

Talk to our customer support experts. Coffee is on us :)