About us

We are Q Experience – a company from Croatia with years of international experience. Our mission is to provide exceptional customer support for your clients worldwide through live chat, email, phone, mobile app and social media. All our agents are based in the European Union. They have college degree backgrounds and are specialized in sales and customer support. Fluent in all the major European languages, they will talk to your clients in real-time and engage them into buying your product and services. We know you want to sell more :)

“Exceptional customer experience is only possible if support agents share their culture and values with their clients.” — D.C. Benger

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SELL MORE & CUT COSTS

LIVE CHAT SUPPORT

OUR AGENTS TURN WEBSITE VISITORS INTO CUSTOMERS

- Our college degree agents from Europe chat to your website visitors in real-time and engage them into buying your product or services. We hire people that are specialized in your industry or business so we are able to use each contact as opportunity. They give your website visitors a unique experience and motivate them to purchase your product or service. Additionally we use Live Chat to support your existing customers and solve their issues in real time which makes them feel confident in doing business with you repeatedly.

Online Sales | Real Time Support | From 6 Hours Daily to 24/7 Availability | Customer Feedback

PHONE & EMAIL SUPPORT

OUR AGENTS ARE NATIVE SPEAKERS FROM EUROPE

- It is our primary belief that exceptional customer experience is the strongest foundation of sustainable business. That is why we recruit and train only agents that represent perfect cultural fit to your clients and businesses. They will support your business only. Every situation in which a customer requires support is an opportunity for us to deliver your brand values. Our service is scalable in a way that can be available from 6 hours a day to a 24/7 support.

Inbound & Outbound Calls | Email & Ticket Support | Telemarketing | Back Office Activities

SUPPORT ON FACEBOOK & WHATSAPP

AWESOME EXPERIENCE FOR YOUR FANS AND CUSTOMERS

- If you are present under the social media umbrella, we will support your customers through those channels as well. Our agents will interact with your fans through: Facebook, Twitter, LinkedIn, Pinterest etc. We can also provide instant support to your customers via messengers such as WhatsApp and Viber. The coolest feature we can implement is to support your customers directly from your mobile app.

Facebook | Twitter | Pinterest | WhatsApp | Telegram | Mobile InApp Support for iOS & Android

WE'VE GOT FULL PACKAGE

AGENTS


 

Q agents are fluent speaking professionals with university degrees. Their expertise in engaging your website visitors will boost your sales.  Also, they are devoted towards providing an exceptional customer support experience to your clients and that will bring additional value to your business. We train them to your business specifics so you can think of them as your own employees just working remotely and managed by us.

MANAGEMENT


 

Our management team has over 15 years of international experience in sales and customer support. The main focus is to bring value to your business with every contact to your clients. Support agents are organized in dedicated teams for each client. Every team is managed by a dedicated manager who is responsible for day to day operations, direct agent supervision, development, reporting & b2b processes.

TECHNOLOGY


 

Entire technological setup, integration and maintenance is done by us. We can use our platforms or connect to your existing systems. Beside communication with your clients we collect valuable information from each contact. Additionally, you get regular customer feedback reports from us. It contains information about what your customers are asking for or where they are dropping from the conversion sales funnel.